Automotive Diagnostic Technician

(The Who) – Clegg Auto is an Employee-Owned business with a proud 27-year history of serving its communities. We’re excited to be expanding into the Augusta area by purchasing a successful, long-standing, local auto-repair business. The location we're looking to purchase has an incredible reputation, similar to ours, of delivering amazing customer experiences. With our shared reputations built on trust and excellent customer service we are looking for dedicated individuals who share the same values to join our team as we continue to grow.  Learn more about us: https://cleggauto.com/employee-owned/

And even better; we’re Employee Owned and proud of it!  We’re all partners in the business and are expected to own our lives and help each other do the same.  We work for our customers because we genuinely care about them and each other and we hold each other accountable in a positive and encouraging way.  It’s not just a job here.  We take this seriously.  If this interests you and you want to learn more, keep reading!  
 

(The How) – If you love to learn, lead, build and grow, we’ve got a position for you. Our store managers excel at growing their shop and their teams and teaching their teams how to hold themselves and others accountable.  Our store managers model our company values and help their teams do the same. They are humble, and willing to give more than they take. This is not about you, not about the title, but about developing your team into future leaders in the company, in their families and in their communities. Not only do our great shop managers understand people and the importance of customer loyalty, they also excel at ensuring the day-to-day shop activities are optimized for quality and quantity. As a shop manager you’ll be expected to push yourself to learn more and achieve more and expect the same of others around you. 

AND, you understand that you can’t do it all. You excel at enlisting others in a common vision, you’re a master delegator helping your team stretch and grow along the way. You enjoy seeing others being recognized for their hard work and giving proper credit when it’s due.

(The Why) – “We are changing the way a business should be run and how service should be delivered. Wowing the customer and giving them the best experience possible is why we get up every day and go to work. And we know that we can’t do that unless our employees are also fully engaged and finding fulfillment in their jobs. We’re building a business where customers and employees should expect more from us, employees should connect more with customers and their co-workers, employees should also live more and give more not only professionally, but personally too.

If this sounds like you or someone you know...we would love to talk with you!

(The What) Requirements: 

The essential duties of this position are:

• 5+ years as an Advanced Diagnostic Technician with in-depth diagnostic experience on all makes/models and the ability to use multiple scan tools and lab scope.

• Advanced understanding and ability to read electrical schematics and trace and test for failure points, as well as engine codes, engine drivability, abs codes, etc, and teach it.

• You are skilled at having difficult conversations and helping people hold themselves accountable in a way that inspires them to grow.
• You are skilled at helping people make and keep commitments and promises.
• You are one of the driving forces behind managing the workflow of the shop.
• You know how to track, measure and improve on the business metrics that matter.
• You help and coach team members to better understand their role and specific responsibilities and  achieve their career goals.
• You demonstrate daily that customer service and customer loyalty is something we take pride in and lead out in giving our customers a 5 star experience every time.
• You embrace the company’s values in how we treat our customers and one another.

●    You are passionate about your work and help others find joy in their work 

●    You are a self-starter who has the drive to lead and win.

• You have good judgment and proactively listen to both customers and team members.

●    Valid driver's license. 

●    Must be able to work in Richmond County. 

●    Pay Depends On Experience ($60-100k Base, plus Bonuses and Profit Sharing)
 

Work Conditions/Physical Demands:

The working conditions for this position include:

• Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions. 
• May occasionally walk on slippery or uneven surfaces. 

• Ability to use a computer.
• Good oral communication.
• Ability to continuously stand or walk for extended periods of time.
• Ability to lift 40 pounds

The physical demands described here are representative of things that may be experienced by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions
 

Company Vision:

• Our Mission: To become the most sought after employer and service provider in the communities we serve- That means we need awesome people who are all in!
• Our Values:
  • We Embrace Growth: “I embrace opportunities to improve both personally & professionally - one thing and one day at a time.” When a person stops growing in different aspects of their life, they become stagnant. When you become stagnant, that’s where the joy you had from loving what you do gets lost. This is why we will always encourage personal and professional growth. But we also understand that being human means that to really do something great and give it our best efforts, then we can truly only focus on one thing at a time. 
  • We Build Lasting Relationships: “I make & keep promises and build real connections that create fair outcomes.”  When a customer or new employee walks in the door of Clegg Auto, we seek to have meaningful interactions that build lasting relationships. One way to build lasting relationships is to make and keep our promises and commitments to one another.
  • We Find Joy in the Journey: “I work to love what I do each day and choose to see the good in myself and others.”  We come into work excited for what lies ahead! Our family culture is centered on finding joy in our work. Part of finding joy in the journey includes finding where you belong. As a Clegg Auto family member, we work with each employee to put them in a position where they find the most joy in their journey. We work to love what we do.
  • We Delight in Serving Others: “I genuinely care about others and find ways to help those around me succeed.”  When I see opportunities to step up, I help out regularly. I also stay curious and positive even when others are frustrated or angry.
• Living 200%, an underlying principle: “I choose to own my life and be accountable for my actions and I help others to do the same. We Say It, Solve IT.”  We believe that every employee should give 100% to wow our customers and live our values. We also believe that every employee should help other employees give 100%. We seek to be transparent with our customers and with other members of our Clegg Auto family. No scamming, no gimmicks, just good old fashioned honest service. We understand that part of being a family includes not always agreeing or getting along. We create a safe environment where we can make suggestions and give other employees feedback when we have a concern or see an issue. If you need to give feedback to someone who isn’t living our values, or if there is conflict between you and someone else, we encourage you to work things out together. Don’t be a jerk, speak what’s true for you, and be professional when working out conflict. If you can’t resolve questions or conflict with the other person, ask your manager for some coaching. If that doesn’t work, get your manager involved. At Clegg Auto, this is how we resolve conflict; we speak our truth and work out issues with others directly.  We say it, and solve it. We have zero tolerance for back-biting, gossiping or speaking badly about someone.

Benefits:

• Benefit enrollment and time off accrual begins on day one! 
• Paid time off - 15 days
• 7 Paid Holidays
• Free Lunch Fridays
• We Are Employee Owned:
  • Profit Sharing
  • 401(k) with up to 4% matched contribution
  • Life Insurance Benefits
  • Health, Dental & Vision Benefits
  • Mental & Emotional Wellness Benefits
• Saturdays & Sundays Off! 
• Clean, organized and professional work environment. 
• Ongoing training is offered on the job and through outside classes. 
• Opportunity to advance and pursue your own personal career aspirations.